If something is not to your liking, you have 15 days to make a return from the day you receive your order.

If your return is due to a justified reason, such as a defect in the ordered products, Niah Collection will cover the shipping and return costs, according to the product analysis done by the brand. If your return is made for reasons other than a justified defect in the ordered products, we will not refund the shipping costs.

Refunds will be made based on the payment method. The customer will receive the refund after the product(s) have been returned and processed.

REQUEST A RETURN
Send us an email at geral@niahcollection.com explaining the reason for the return and mentioning the order number.

PLACE THE ITEM IN THE BOX
Use the original packaging in which you received the order or another cardboard box, as long as it is not damaged.
Close the box and seal it with tape.
Ensure that the box does not contain any labels, stickers, or other materials from previous shipments, and attach the Return Label that you received inside the order box.